Troubleshooting

App and data

Restart the app or device and check free storage and updates. Do not uninstall or reset as a first step: local data may be lost. Check the selected property, filters and Archived properties. At the Free limit, archive an unneeded active property or open Propivio Plus.

Notifications and documents

Check that the task is open, its reminder is enabled and its reminder time is in the future. Allow notifications and check battery/focus settings. After force-stopping the app, open it again. Delivery may be delayed.

For a missing attachment, open its document and use Import document to select the original again. Check available storage and whether another app can open the file. A failed import should be retried with an accessible original; do not delete your only copy.

Backup and exports

Keep Propivio open and choose an accessible destination. Restore needs an unchanged Propivio backup; encrypted restore also needs Plus and the exact password. Forgotten passwords cannot be recovered. For device changes, transfer an externally saved backup; restoring a purchase does not transfer data. PDFs need a compatible viewer. The CSV sharing dialog lets you choose where to save or send the file.

Purchases, language and support

Open More > Propivio Plus > Restore purchases with an internet connection and the original store account. Apple and Google purchases do not automatically transfer. Use Manage subscription for billing and cancellation.

Change the app language under More > Appearance. Change optional diagnostics under More > About Propivio. That page also has privacy and support links; some language choices currently open English web pages. For support, include version/build, device, OS, steps and error text. Never send passwords or unnecessary private documents.