Troubleshooting
Resolve common app-start, missing-data, notification, file, backup, restore, purchase-status and storage problems.
App or data problems
If Propivio does not start, close and reopen it, restart the device and check storage and updates. Do not uninstall first: local data can be lost without an external backup. If records appear missing, check the selected property, filters and Archived properties, then use Database health. Do not reset the app.
Notifications and files
For reminders, check a future due date, enabled reminder, system permission and battery or focus settings. For files or photos, check permission, free storage and the supported PDF, JPG, JPEG, PNG or HEIC format.
Backup and restore
Keep the app open, choose a writable destination and ensure enough storage. Restore needs an unchanged Propivio file and the exact password for encrypted backup. A forgotten password cannot be recovered.
Purchase status and support
Use Restore purchases, then check the store account, connection and platform. Apple and Google purchases do not automatically transfer. If the problem remains, use the Propivio support link and include app/build version, platform, device, OS, exact steps and error text. Never send passwords or banking credentials.
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Last reviewed: App version: 1.5.0 (1500)For iOS and Android