Troubleshooting and support

Recover from common search, camera, file, report, backup, or restore problems without risking local equipment data.

Start with the action-specific message, retry only after checking access or storage, and use Data health when local records appear inconsistent.

Quick steps

1. If scanning fails, check camera access and use manual code entry while the camera is unavailable.
2. If search appears incomplete, use Rebuild search index; this rebuilds derived search data without deleting records.
3. For backup or restore errors, keep the original files, verify available storage, and choose a valid Kitrivio backup before retrying.

Do not delete the database: Kitrivio never treats an open or migration failure as permission to delete the database automatically. Preserve files and collect evidence for support.